MASTERCLASS: DEEP LISTENING (Holger Nauheimer/Jillian Reilly)

WEDNESDAY/THURSDAY, OCTOBER 30-31, 2019 (9am - 5pm, each day)
Pre-Conference Workshop (read more)
This is not just another conversation class. It is the masterclass for conversation artists. Learn to become more intentional and more impactful when listening to self and to others.


MONDAY/TUESDAY NOVEMBER 4-5, 2019 (9am - 5pm, each day)

Post-conference workshop (read more)

A workshop for all who want to boost their facilitation skills. In this two-day master class we will use action learning to deepen our awareness and our practice as a hosting community. We will place the focus on three key components of great hosting -- participation, process and practice.



Phoebe Tickell

Work is where we manifest our potential and action in the world. We spend roughly 80,000 hours in “work” and for a critically challenged planet with 7.7 billion people, how we steward these hours is more important than ever. The way we organise human potential is about to change beyond recognition.


It’s the end of the workplace as we know it. Networks, virtual reality meetings and offices, decentralised autonomous organisations and the ever decreasing transaction costs of finding work and collaborators result in a myriad of new “spaces” to make human, and non-human contributions to society.


Work and learning go hand in hand. In a self-directed, networked world and freelance future, what does a freelancer university look like? What are the opportunities for work to become learning? What are the new practices and spaces, inner and outer and virtual, that make a life that is full of learning all the time?


As the physical confines of where we “work” and “learn” break down the opportunity of stewarding our personal and collective space — physical, metaphysical, and virtual — in new ways to create meaning, contribution and collaboration grows. What are the projects and experiments from which we can learn about what might be possible? What is the role of the human being in the new spaces across borders, realities, imaginary realms and even interplanetary boundaries when it comes to "work"?


Phoebe is an innovator, collaboration catalyst and systems entrepreneur living the future of work and shaping the future of education and business. She has spent the last 5 years at the edge of experimentation and innovation in areas that are crucial to building human-centred organisations: life-long learning, deep collaboration, and new organisational structures.


With a first-class degree in Biological Natural Sciences from Cambridge University, Phoebe started her career as a genetic engineer working in genetic and molecular networks at Imperial College London. Phoebe is pioneering systems development for the practice of working non-hierarchically, establishing innovation programmes and collaborative internal innovation ecosystems, developing future resilience, understanding of technology, and shifting to more decentralised, non-hierarchical and participatory cultures. 


Facilitators: Charo Lanao, Daniel Guijarro, Giulio Ghirardo

The Change Days whether in Berlin, Toronto or elsewhere in the world are always an opportunity and a privilege for people interested and passionate about bringing about change. This year the focus is around space; inner, outer, cyber. We have designed this learning, sharing and walking together to make us experience and reflect different levels and degrees of how space can shape our individual, collective and global perspective.


We are envisioning a learning journey in the shape of a dance between two ways of approaching reality… We will be like the Condor who flies high, observe and wait for the reality to emerge… and at the same time we will be like the Eagle who from the same height acts with clear purpose and objective. This dance will allow us to move at our own pace from the inner to the outer, from the individual to the collective from the cyber to the global; as well as, in between these elements without any specific order. 


In line with this we would also like to celebrate our get together opportunity as something that not everybody has the privilege to experience. In this sense we also want to acknowledge who is not with us and does bring about change in its own context/reality.


Through this “dancing” experience we hope we will collectively envision new meanings of spaces where transformation occur.


Charo Lanao (Peru/Ireland) is a change agent with a vision of a world in which we recognize our interdependence with each other and between people and nature. She enables her clients to think with their hearts and feel with their minds.  She supports individuals and organizations to imagine possibilities, hold intentions and commitments and adapts, with creativity and flexibility to uncertainty, to what lies ahead. She works as a conversational architect, systemic transformation facilitator, intercultural trainer, speaker and flow game host. She works both face-to-face and using virtual spaces. Charo's skills and expertise enables her to build bridges between different worldviews, traditions and cultural backgrounds. 


Daniel Guijarro  (Spain) is a facilitator, action researcher and consultant. He is interested in exploring ways in which individuals and organisations can grow and contribute to wider changes in mind-sets, relations, identities and more equitable realities. Daniel  has over 16 years experience in international development and organizational change facilitating organisational learning/change and strategic planning processes in Africa, Latin America and the Middle East, as well as in the UK and Spain. His approach draws on experience in applying participatory and empowerment approaches to evaluation processes and promoting inclusive spaces where different stakeholders can engage in generative dialogues. His current professional interest includes exploring the use of comedy and humour for serious learning. 


Giulio Ghirardo  (Italy) is curious and passionate about how social change happens and how humans relate to one another in different contexts, cultures and environments. He has been working as a consultant/facilitator for the last 13 years. Mainly in the international development sector; as advisor for organizations and facilitator on monitoring and evaluation, Theory of Change and Strategic planning. He uses cognitive and non-cognitive learning methods, which allow the body to reconnect with the mind to maximize learning. He has been living abroad for the last 13 years, before in East Africa and then in UK. Recently he moved back to Torino his hometown in Italy as he was kind of missing his own roots and most of all, the mountains.



Activity based work - how to construct a new workspace by combining spatial, digital and social solutions. 

Pertti Siekkinen

Work environment consists of spatial, digital and social elements. Organizations lead them apart even from considering employees point of view for who they are like a foundation of their work. Every time you develop one of these, you need to be aware of the relations to the other two.

Our goal in Senate Properties is that Finnish state employees become pioneers in the ways of working. Senate Properties owns all Finnish government buildings and in those buildings work more than 70 000 employees. 

Every time we start to negotiate about the renovation or construction of new office buildings, we start to develop the work environment as whole. We analyse with managers their strategical goals and draw the picture about the ways of working, digital solutions and office space itself. This leads to a long journey with managers and employees to renew the entire work environment. 


The normal renovated office will now be Activity Based Office (ABO) and bit less than 20 000 employees already work in ABO. We have realized that the boundaries of state agencies are too strict. This causes quite a many challenges in customer service and development of government service structure. Of course there are also problems on commuting and organizing services in sparsely populated areas. Based on these needs we have started developing co-working solutions. Could it be that in a future you work for the state - but not in a special government office? 


We will tell our workspace development story and innovate with you together what the future would look like in combination of different kind of physical, digital and social spaces.

Check out our story: 


Pertti worked more than five years at Senate Properties as a change management specialist. His goal is to develop new work environments (physical, digital and social) together with his clients. Systemic approach is kind of his guideline while he works with his clients. What inspires him is the possibility to create new ways of working in big government offices. Currently there are more than twenty projects going on.

Bias and Empathy and Change, oh my! Designing fit for humans Change.

Myah Rom and Sarah Perryman

As Change Practitioners, how can we design change in a way that utilises empathy to create inner space by broadening the boundaries of impacted people and enabling them to successfully exist in a world of perpetual change?


We will be delivering an immersive, experiential session, utilising a case study to draw out how existing biases and assumptions influence us in designing and facilitating change. We will introduce a process to drive empathy and connectedness to a shared purpose before co-creating a new change approach based on insights and outcomes, enabling us to collectively explore the differences, why they exist and what this means for us as change practitioners. Once the practical component is complete, we will share experiences around how this has worked in real life scenarios and how, as change practitioners, we can utilise such an approach to broaden our boundaries and those of people leading and impacted by change.


We believe that change is changing and as practitioners we are passionate about our responsibility in shaping our industry in a positive way to ensure change evolves rapidly. Organisations don’t run organisations, people do and we promote the value of Change Management in taking a human oriented approach in a way that enables continuous improvement and leads to human development, realisation of business benefits and sustainable outcomes. Between the 2 of us we have extensive experience leading teams, consulting and delivering large scale transformations in complex environments around the world.


Myah is a passionate Strategic Change and Transformational leader with deep experience in delivering complex change within challenging and diverse environments. She incorporates new concepts and ways of working to deliver change in a fit for humans way and has a unique ability to quickly develop effective, trusting relationships. 


Bridges to safe spaces for appealing learning possibility How important is physical space

Madeleine Söderström and Pernilla Fogelqvist 

How do we dress a space, room, activity more accurately so that it builds a clean, clear bridge between the things that are happening in the activity and fast go straight ahead into the inner space and smooth becomes knowledge or “knowhow’”?


The spaces in ourselves and in the physical room are so related to each other. It talks to each other all the time, sending signals. The inside and outside affect each other and that is happening largely without us being aware of it. The sensible senses are activated rearly all the time. It is important to really know what is affecting us in a room (in the physical- and social room). What supports and what distract the ability to be free and trustful in a room/activity so that the activity can give much to many? How can we benefit from this knowledge when designing exercises and workshops. Our workshop shows in an interactive way how we can design a space for faster retrieval. Often we miss important details of a room design in the workshop that can improve the outcome.

What pieces and details can impact or distract us from learning and transform and how do you as a facilitator/host become more aware of what kind of qualities do you want to give to your learnings?


Madeleine and Pernilla has been working to make spaces more welcoming and save for people so the transformation can take place on a deeper level. What in the environment can support us and what elements hindrance growth to a new me.


Pernilla has worked for years in making a home in the homeaway for yip students and transformative learnings with hosting AoH (Art of Hosting) in Järna and surroundings. After mending spaces as a conference manager, running a welcoming farmershop is she today working as a coach and hosting a new training in Sustainable communities/social permaculture where the inner and outer spaces in today society become more important to a possible sustainable change.


Madeleine has worked for 15 years with teambuilding, education and kris/trauma healthcare. And has also worked with organisation where they meet a lot of people and where the environment is an important ingredient of the work success. She has also worked as a decorator/environment designer for companies and private persons.

Creating Safe Spaces: Vulnerable Is The New Strong

Hendryk Obenaus  and Jonathan Klodt 

More and more our organizational realities require us to jump into exponentially increasing uncertainty, chaos and the abyss of the unknown. How can we find the courage and strength to transform personally and collectively and adapt creatively with unprecedented agility?

The single most important factor for high performance teams is psychological safety. What does this imply for the way we develop our teams? We need to create a support system that allows us to meet beyond masks, show ourselves vulnerably to each other in order to deepen our sense of safety and belonging. This creates trust. Trust then allows us to show up in the world with a strength and courage that lets us truly move into groundbreaking innovation beyond the metaphorical box of conventional thinking, hunting for approval and "doing it right". And in this way we become more effective as change agents in a world that is going through the biggest shift we ever witnessed.

In this workshop we create a direct experience and give each other permission to dive deep into our own vulnerability. We explore the hidden gifts that might arise at the bottom of our inner core. We go on a journey to show ourselves fully and to be seen in our wholeness, with our dark and our light. And we encourage each other to spread this quality throughout the whole conference with simple guiding questions.


Jonathan supports individuals and organizations as leadership coach and organizational consultant on their path towards wholesome impact in a culture of potential development. As a Business graduate he co-founded several companies and worked as a project manager for international NGOs. His passion is to question the status quo and „how things have to be done.“ He loves to inspire people to live their potential unapologetically by following their passion and purpose.


Hendryk founded Leadership3 with the purpose of creating people-oriented working environments which have a deep impact at the same time. He mainly works as an organizational consultant and leadership team coach, focusing on self-organization and agility. As a trained psychologist he combines the need for new practical tools in the daily working life with a deep understanding of the personal difficulties in changing values and belief systems. With his 15 years of experience he has worked with organisations and enterprises of all sizes and shapes.

Creating spaces - the space check

Imke Schulz-Hanßen and Lorraine Suxdor

Creatingspaces points out how outer spaces as architecture and office interiors influence the work atmosphere. Often this is more driven by marketing and "corporate identity" then by the spirit and purpose of the people working in this influence. Creatingspaces starts with a "space check". We check inner and outer spaces in companies as how we experience entering the corporate buildings (outer spaces), how welcome we feel and we do interviews to get a first impression of the inner spaces (how safe people feel, how good they work together, how much they enjoy working here). If companies are interested in creating purposeful inner and outer spaces we start with creating inner spaces for finding the purpose. Then we create architecture and interior designs which reflect their purpose so that it is present in the work environment. Participants become aware of the influence and interdependence of inner and outer spaces.


Imke has more than 20 years of experience in facilitating corporate change designs and executive coaching. Today she is focused on organising self organisation in teams. She is taking part in the first s.lab of MIT/ Otto Scharmer with her team creatingspaces.


Lorraine has 20 years of experience as a designer, coach and university lecturer. 

To this present day she sees her main role as a social artist. She is currently part of the first of it´s kind s.lab - founded by Otto Scharmer, MIT - with her project Creatingspaces.

DB Digital Base: how a new space triggers new work in a corporate world

Janina Schönitz and Lena Kuhlmann

At DB (Deutsche Bahn - the biggest german railway company)  we are convinced that digitization is more than just technology. Cultural change is an integral part of the group's digitization strategy and a key success factor on the way to a digital future. With our new location „digital base“ in Berlin we found a space for digitalization at DB. Together with our colleagues and partners we shape the digital future of DB using new ways of work.


In our workshop we give an insight in our building, the concepts behind it and our best practices for new work in a corporate environment. We discuss the following questions:

  • Why is the “digital base” more than colorful rooms?
  • How did we design the new space? From employee surveys, design of floor plans to corporate regulations - we did it all.
  • Which new work formats and tools did we implement for our colleagues when moving into our new “home”?
  • How do we bring people together and encourage cooperation? Our Digital Base’s buddy circles 


We are looking forward to meeting you:


Janina is head of „digital culture“ at DB. She has over ten years of experience in digital strategy, communication and change management. She is driven by her belief that digital transformation is key to success. That’s why she is passionate about pursuing new culture, new work and new space.


As part of Janina’s team “digital culture” Lena is the product owner of digital base and won’t ever stop learning about the building and its inhabitants. She has a background in communication strategy, innovation and trend research and worked at Start Coding e.V. where she taught kids coding robots. She believes in hands-on experiences and curiosity as drivers of organizational change and digital transformation.


During her time in agencies, startups, publishing companies and corporates Lena encountered very different (working) cultures. She has not yet discovered the perfect approach, but loves every little progress reached through experience, exchange and experiments with colleagues and partners. That said, regarding New Work, to Lena the journey is its own reward.

Designing Place and Space as Elements of Effective Change

Doug Gilbert

The workshop is a major update of the Place and Space as Elements of Organizational Change workshop offered at BCD 2011. Participants will gain an understanding of how the fundamentals of collaborative design influence and enable change in organizational life.  The workshop will have elements of presentation and interaction to demonstrate change-enabling collaborative design of place and space at the individual level (reflective dimension), in interpersonal exchanges (dialogic dimension), and at the organizational / environmental level (systems dimension). As a substitute for visiting and experiencing actual physical sites, graphic and multimedia elements will be shown to participants and followed by facilitated discussions.  Some of the multi-media will involve interviews by the author of space designers. The content will also include some elements of virtual design and a discussion of the interplay of virtual and physical design approaches for a distributed and remote workforce.


Doug is the founder and principal of Lone Tree Academics, LLC, a thought leader in international higher education, active in North America, Europe, Asia, and India. Doug’s passion for change management began while serving as the second in charge for the divisional merger integration team in the Ciba-Geigy / Sandoz merger to form Novartis Crop Protection. Later work as a strategy and change consultant involved the use of change management approaches in business combinations for agro-chemical, pharmaceutical, and biotechnology companies in Europe and the U.S. As the principal of Lone Tree Academics, he provides executive coaching and change management support (using the Prosci toolkit) to participants in leadership programs. 

Developing a shared experience with the storytelling canvas 

Jaana Rasmussen

The storytelling canvas was developed by Jaana Rasmussen to radically accelerate the development of strategic stories and enable people to create their individual stories.

We begin by deciding for which purpose a story should be told. One possibility would be to prepare a story for an organisational transformation. This story will ideally be told to answer the question: “Why do we have to change and what is it going to be like where we go?” and “How is the space we enter through the change going to look like?”. We will co-create inner and outer narrative spaces to nourish our stories of change and to dive into the storytelling and -sharing experience.

The goal is to share the developed stories with the group. Everything shared stays in the room, the group helps with confidentiality and supportive feedback.

The participants will learn how to create stories with an emphasis on using spaces as anchors and entrance to the subconscious.


Jaana  is a systemic consultant, facilitator and coach. From 2009, she has been lecturing in Storytelling and Management at the Department of Cultural and Media-Management at the University for Music and Theatre Hamburg. From 2014 she has been lecturing Talent Research and -Development at the Department of Business and Social Sciences at Hamburg University for Applied Sciences. She worked in different management positions before she became a freelance consultant. As a facilitator and collaborator by nature, she has strong communication skills and a big-picture, strategic thinking.

In 2017, she specialised in story-development with executives and companies and narrative methods for transformational processes. Jaana has published several articles on storytelling and talent development and conducted a study on mandatory digital skills for university graduates. 


The storytelling-canvas was created by Jaana  to help humans with change and transformation through harnessing complexity principles for enhancing effective change. The development of personal leadership-stories unlocks human potential, reduces anxiety of the future and helps to identify strategic options for action within transformation.

Digital Storytelling as blended experience of inner, outer and cyber space 
Astrid Nierhoff and Mélina Garibyan

Digital Storytelling is at its original core a creative group practice creating spaces for transforming lives and communities. This practice combines the best of two worlds: the "new world" of digitized video, photography and art, and the "old world" of listening to and sharing stories. The result are short, personal, multimedia tales told from the heart. 


In this workshop, we propose to explore in practice the threefold spaces of the digital storytelling process: 

  1. The space of unity or inner space. The inner focus and connection to one’s own insights and emotions is necessary to find and tell good stories. The purpose of this space is to empower personal storytelling, to enhance the ability to learn and to consolidate the foundations of self-respect and appreciation of one's own resources. 
  2. The space of community or outer space. In the „safe enough space“ of story circles, the participants build relationships and interact, following the principles of subsidiarity - mindfully helping people to help themselves. The purpose of this space is to explore means for empathetic co-creation and collaboration.  
  3. The space of digital sociality or cyberspace. After a one-shot digital record (voiceover or video) of the individual stories, we will facilitate a short group discussion about how to think the cyberspace as community, with the critical factors and chances of personal lives & stories being shared there.


Astrid and Mélina are the founders and directors of StoryAtelier, a non-for-profit enterprise dedicated to story facilitation, digital storytelling and other forms of participatory media production. In 2019 they also founded ImpactAgents, a partner company fostering value-oriented personality and organizational development in companies with narrative methods. 


Hypnotic Journey Of Inner Spaces

Edo Reitenbach and Ivanina Reitenbach

Transition times happen all the time. Our current world situation is one great on-going transition. Also, on a personal level are times of change often important thresholds for our evolution. So, what can we do to facilitate inner progress and gain stability throughout challenging times? Our ancestors were performing rituals, whenever they came in such times of personal or collective transition. One important element of those rituals was trance, a state of open consciousness and deep focus within the inner space. Other important ingredients of their successful recipe were connection with others, creative playfulness and intention. In our approach we integrate those elements and refine them with tools of modern coaching and facilitation.


Each of us has incredible worlds within which we hold power, stillness, healing, wisdom and more. Together we will engage on a personal journey into this worlds and inner spaces. The participants of our workshop can learn how to deepen their connection with their inner voice, how to discover their own source of limitless possibilities, how to apply hypnotic technics to access generative states of flow and relaxation. We will train our participants how to use self-hypnosis in their everyday life and use their inner wisdom to navigate through life with ease, while feeling alive and inspired.


Edo is a change catalyst with years of experience in the field of generative trance work, mental training and subconscious realities. He is a modern gipsy, who lived in different countries, speaks different languages and loves the connection of creativity, science and spirit evolution.


Ivanina is a lecturer in business psychology, transformational coach and facilitator. She is passionate about inspiring people to live their full potential. In her work she creates spaces for individual and collective transformation. Her multi-faceted approach draws its inspiration from embodiment, theory U, creative facilitation and storytelling.


Together Ivanina and Edo are founders of Life Rituals - a project which intends to empower transition and alchemy of change with groups, businesses and organisations.

Interactive workshop in virtual 3D environment

Vinzenz Zehmisch

The objective of the workshop is to show participants how the technology, usage and presentation of virtual worlds can complement or even replace physical workshops. The participants can actively participate in a virtual 3D seminar through a mobile device. Through an avatar, the participants are physically present and could even visit the workshop from home. Participants will be introduced to a selected topic and purposefully coached for interaction by the moderator in the virtual environment. The use of a virtual 3D environment in the practice will show the participants, which new methods of digitalisation are possible and how the active as well as passive interactions are represented and implemented.


This virtual transformation of real processes and activities is a supplement for teachers and the use of virtual methods and tools also considers the active participation of seminar visitors.


Advantages of virtual space for workshops:

  • Rooms can be accessed via internet browser
  • Virtual rooms are persistent and all content is preserved
  • Worldwide use through internet access
  • Efficient benefit for remote work
  • Temporal and environmentally friendly resource allocation
  • Blending real and virtual world 


Vinzenz is a Senior Project Manager at Metaverse School GmbH and is responsible for documentation, social media, product development and testing. His main area of expertise is the field of education. He studied linguistics and german studies at the Ludwig-Maximilian-University in Munich. Before working for Metaverse he taught german as a foreign language for several years.


Kill monkey work to collaborate in a better way

Jens Bothmer 

The Digital Workplace as a virtual space evolves more and more. Remote Work and new ways to collaborate in business pop up every day. Messaging Apps, Task Management in board style, Videoconferencing or simultaneously working on the same document in real-time-mode are becoming more and more popular. But what about us as humans? Are we willing and able to react quickly enough to the upcoming changes in the way we communicate? Is there a need to wean off email? What are the rules to cope with these new trends? What is the difference to conventional meetings and workshops? And should we formulate the same way as we would do in business letters?


Jens Bothmer will present live experiments and showcases on the new digital workplace regarding the new behaviors of communication. Participants will experience live performances of how to adapt and behave to the changes in digital communication. Valuable but old paradigms are no more valid anymore. In an entertaining way, Jens encourages you to rethink existing paradigms and vividly depicts the challenges that humans experience in the face of the digital workplace.  


As founder of Autentity and strategic management consultant, Jens has been covering the spectrum of general management, strategic management and business development in the fields of Digital Media, Internet, Smart Home and Telecommunication industries for more than 20 years. Nationally as well as internationally, he is been consulting SMEs as well as large scale companies.


With innovative approaches such as Design Thinking and the Digital Workplace, Jens enables companies to promote good ideas, to realize successful business models and to engage in change processes. His main focus lies on the area of Digital Transformation with its innovation processes and needs for change. He supports his clients with trainings, keynotes and consulting.

Let our Inner Voices Sing! Our inner choir on the stage 

Jeanine Jansen

Creating inner space often has to do with allowing our different sides to have a voice. This also helps to connect more truly and sincere with others and the world around us. With a mixture of insights on 'voice', Voice Dialogue and making music, we will discover our 'other' sides: our inner rebel or child, as well as our inner critic or inner buddha. We will give these voices a literal voice and make music together: connecting our inner spaces as it were. 


Jeanine always aspires to create insightful experiences. Schooled in Organization Change (currently PhD-student @Ashridge), Social dynamics (@VU University/Tavistock) and Personal Development (@Institute for Applied & integral Psychology), she knows how to build on true team work and strengthen personal leadership. Her openheartedness and sensitivity in working with future CEOs or teams, make for maximum trust, interaction and continuous learning. Participants have often challenged her to use her singing in her work. 

Listening catalysing VIRTUAL transformative spaces: YES, it’s possible!

Susanne Conrad and Raquel Ark

Participants are invited to experience a listening journey in a virtual space that is transformative.


In this highly interactive workshop, we will explore a virtual space through the lens of “listening that connects and transforms" and experience the transformative power   of listening.


Participants will get answers to the following questions:


High Quality Listening:

  • What are the „Four Levels of Listening“ and what exactly is the difference between „active listening“ and „high quality listening“?


Listening in different spaces:

  • How can listening create space to help me truly listen to myself and to others to help them engage in meaningful change even virtually? 
  • What are the key ingredients for catalysing a transformative space online?



  • How does science support the powerful effects of listening e.g. on psychological safety, trust, increasing performance and creativity and how does this help us in order to act more intentionally?

Participants will gain new insights, concepts, ideas and tools they can put into practice right away in their work and life. This supports them to have more intentional and meaningful impact with high quality listening that creates transformative spaces – in us, with others and around us, whether face to face or online. 


The workshop is limited to 20 participants. Please bring your smartphone or better Laptop with you and earphones.


Raquel is a communication expert, coach and facilitator. She is an American living in Germany with over 25 years’ experience managing, coaching, facilitating and teaching in the communication field. She has a Master of Arts degree in Interpersonal and Organizational Communication and is a certified professional coach. She teaches an online course on Foundations for Transformational Listening. As founder of listening ALCHEMY, Raquel is very curious about the conditions and capacities to hold a listening space that connects and inspires. She has been researching and experimenting with listening beyond traditional training, including interviews with experts, both listening scientists and professionals, implementing listening LABS in different countries with international groups and prototyping a virtual listening ambassador program. She believes that listening is a skill to develop, an art to master and a gift of love.


Before starting her own business in 2018 Susanne has worked for nearly 20 years in various leading positions like marketing and sales in a global pharmaceutical company. Heading the internal E-Academy she was responsible for building and implementing impactful virtual learning spaces. She is an experienced consultant for organizational development and change as well as a certified online coach. She gives trainings for virtual teams and virtual leadership skills. Susanne is passionate to bridge and blend face-to-face and online spaces. As there is no learning without listening it is not a surprise she desperately fell in love with listening during the last years. As a coreteam-member of the U-Lab on Societal Transformation in the team “Virtual Listening Campus” she is part of the community of lighthouses and campfires around the world that fuel science and practice on listening and visions to spark a global listening movement. 

Navigating the complexity of spaces for change

Han Verhoeven and Henk van Apeldoorn

Change is complex, as are the inner, outer, virtual spaces that we need to support change. How can we navigate the complexity of these spaces to promote change and innovation? In the outer space, (our main focus for change in this workshop), we will integrate the voices of the inner spaces and the virtual spaces as well as minority voices. If all views in the room are acknowledged we formulate a shared ambition, we discuss how to create urgency so that we design the spaces in such a way that innovation is enhanced. What type of leadership is needed, what reinforcing actions, what adaptive learning do we need to see that we're still on track? How do we work on vital connections between the three different spaces? We work with the various elements of the complexity navigator to get to bold answers of how we can organise these spaces in such a way that we foster innovation and change. 


Han is a seasoned facilitator and coach and uses creative approaches to make learning both fun and challenging. She facilitates complex processes in which government, civil society, knowledge centres and enterprises find common ground for action.  She works for more than 25 years with an extensive range of organisations in the Netherlands and elsewhere.  Han is known by her endless creativity and a value-driven approach with two feet firmly on the ground.

Han is an IAF Certified Professional® Facilitator and Assessor. She is a Deep Democracy practitioner. More on 


Henk designs and manages programs for Change and made ‘’build with what you’ve got’’ his Motto. If what we want, we can do and must do coincide, the wheels start turning. He practiced that in 27 Countries, mainly in Africa, often in fragile context, since 2004 mainly with Somali ethni. Today he creates and manages d’Artel-J, an innovative space for FUN, learning and creative change where all 3 spaces meet, and works on Inclusive Security.

Opening the Quantum Space: Resilience and Fluidity in Relationship

Troy Yorke

This workshop examines the dynamics between the inner and outer space, how they affect each other on the fractal level and how they can transform each other to create a more resilient and fluid reality. Everything is relationship and we experience ourselves and our reality through relationship dynamics. Whether we are in relationship with ourselves, other people, things or events, our world, or even time itself, our relationships flow on different levels of dynamics. Whichever dynamic level we function in will determine the level of truth we can experience. This also determines what levels of transformations we can initiate. The main dynamic we experience is polarity – a fixed level of duality where we experience opposites, tension, resistance and conflict. If we initiate change or transformation from this level, we only perpetuate the “game” of opposition.


We can expand our awareness to go beyond a fixed linear experience and enter a quantum state of relationship where duality disappears and a plethora of possibilities open up. This changes both the inner and outer space simultaneously, where both interact with each other in a state of fluid plasticity. In this quantum space we can not only reinvent ourselves and our relationships, but reshape how we experience and influence our world, either directly or remotely, as everything is operating on the fractal level in this space… and we can even interact with our flow of time or timelessness. Accessing a “quantum” space of relationship completely shifts how we work with transformation.


Through interactive exercises, participants will learn how to access this quantum space in themselves and get a taste of how to experience a more fluid and resilient state of relationship with others in the outer space.


Troy, creator of Emergent Essence Dynamics™ (EED), is a Performance Mastery Coach for Executive Leaders and Arts & Entertainment Professionals. His diverse background of over 25 years as an award-winning concert pianist, composer, writer, Film/TV actor and producer incorporates a wealth of knowledge working with human creativity and high-performance behaviour. Formerly Senior Faculty at Coaches Training Institute, he now travels internationally to train EED programs. His pragmatic style, inspirational passion and multi-faceted approach make him a dynamic trainer that liberates the natural creative brilliance of every individual.


Emergent Essence Dynamics™ redefines coaching, leadership and mediation as a combined skill-set with its holistic and fractal-based approach. Harnessing a person’s innate Resilience to neutralize fear-based patterns, EED naturally transforms Resistance and Self-Sabotage into a liberated state of creativity, agility and well-being, elevating the very nature of transformational work. 

Power of Place

Bettina Römerscheidt

Don´t underestimate the power of our environment: 

Place shapes behavior, behavior in the long run becomes culture. And as we all know, culture eats strategy for breakfast (Peter Drucker) 


Don´t manage innovation but build up a healthy culture with engaged employees!


The place influences our behavior and all 5 senses play a role. 

I will open the workshop with an interactive group exercise (see below for details) to make the attendees aware of the power of place. 

Warmed up I will focus on how a workplace environment needs to be set up to foster innovation and change:

- What are the prerequisites for innovation? 

Agility – creativity – collaboration (short explanation of the terms and ideas behind)

- How to ensure those characteristics can evolve and grow? 

Wellbeing of employees (3 layers: emotional, physical, cognitive)

5 senses (focusing on the spacial setting and ambiance)

Second interaction (see below for details): Where do you love to work the most?/ Where to you work best? And Why? 

Gaining a mutual understanding of how much individual preferences and needs differ concerning a work setting.

The second part of my lecture will focus on that individuality. Offering a broad range of different work settings within an office, giving the employees the freedom to decide themselves where and how to work best.

Last lecture part: Innovation can´t be managed but you can foster it by offering the right spacial setting and ensuring a healthy and dynamic company culture. Explained by means of case study Steelcase Learning & Innovation Center Munich.


Bettina has a background in architecture and business economics and is focused on workplace strategy. Within the last 7 years Bettina gained broad experience in workplace change management and implementing new work environments consulting various corporate clients. In her current role at Steelcase she takes care of the network of architects, designers and consultants spreading new ideas and trends of workplace strategy.

Remaining present in an Accelerated World: Exploring the Inner Space

Dominic Philippa

Todays world of digital technology and cyber-connection puts unseen emphasis on how we can remain present, or ‘turn up’, more so now than ever. The inner space demands that we know who we are and what our reasons for being are, or our Ikigai. This core fundamental allows us to live, rather than meander aimlessly through life, just existing.


Ikigai is a Japanese concept that establishes our reason for being; by evaluating one’s life through four converging quadrants: ‘What is it that we love?’, ‘What are we good at?’, ‘What is it we can be paid for?, and, ‘What does the world need?’. 


Through a lecture delivered by Randy Pausch, an American Professor at CMU, his final lecture in fact, I have come to discern that in order to answer these questions I must first establish that my Ikigai isn't just for me; it's how I am to live my life. My Ikigai is not a measure of my success in this world, but it is a guide of how I am to live my life for others.


This workshop will guide participants in exploring their:

  • Childhood Dreams
  • Brick Walls
  • Lessons Learned

Dominic  is a seasoned organisational change and business transformation professional. He has more than 10 years experience on large scale projects across many areas of the organisational footprint, and at all levels of the business to effect change and deliver transformational shift; engaging stakeholders both internal and external.

Resonance - designing our cities by exploring our inner spaces

Sonja Hörster

Inner landscapes and outer spaces: how are these worlds interconnected and how can we use this link when designing vital, living cities? In this workshop, we explore the phenomenon of space-resonance as a powerful tool to develop a process design for a collaborative city-planning-session.


We will map and work with associations, inner images, thoughts and feelings, addressing a real outer space which we want to redesign. By becoming more aware of the hidden forces and voices that echo from our subconsciousness we deepen our understanding of relevant aspects of the environ we work with. This will then help guide us in making a quick and dirty process design.


By this methodology, we will experiment with the relatedness and transpersonal affiliation between our inner individual and collective states and the states of the outer space, our environment, as an generative approach to plan, design and co-produce cities which are alive, sustainable and inclusive.


As a landscape architect and city planner, Sonja has over twenty five years of experience in designing, leading and facilitating collaborative urban development processes. She is dedicated to helping build sustainable governance structures, which include multi stakeholders from civilian, administrative and political spheres. With the help of design-oriented planning-methods, she invites participants to connect body experience, emotions, cognitive skills and creativity to learn more about the narratives of the space and help suitable ideas to emerge.

Spaces for grief: for the climate, for ourselves, for the world 

Phoebe Tickell

Come for teachings and interactive processes that wake us up to the hope and potential for global healing that is possible as we face the planetary crisis, and to our authority to act for life on Earth. 


This will be a chance to experience practices heavily influenced by Joanna Macy’s Work That Reconnects. The Work That Reconnects is composed of teachings on deep ecology, living systems theory, and spiritual traditions and is a community building process that grows our courage, resilience, and solidarity. It helps clarify survival skills, like community building and tending to our grief, needed for navigating the chaotic times ahead, as well as the unique roles we each can play in the Great Turning. 

The Work That Reconnects creates a space to touch our grief for what is happening to our world, expand our perspectives, and emerge with a new sense of how we want to show up with our gifts in this unique time in history. 

This workshop will allow you to taste a flavour of this work, and help you identify the strengths and resources you can mobilize in your commitment to the self-healing of the world.


Phoebe Tickell is a London-based deep ecologist, systems thinker, artist, and previous biological systems scientist. She is wholly committed in this moment to offer her gifts in service of the design of a new social code for a regenerative planetary civilisation. This mission led her to be trained in climate grief work and The Work That Reconnects by Joanna Macy, work in new forms of participatory governance that bring more-than-human-life into how we make decisions, and teach at Schumacher College on a range of subjects from Gaian microbiology to systems thinking. Her full-time work is in dynamic and participatory governance design, and working with movements and organisations on their self-organising systems.

The Change Rebellion

Gilbert Kruidenier and Sarah Glenister

We plan to explore (and push) the boundaries of who we need to be as practitioners to keep meeting the needs of the people and organisations in our care. The world of work has changed, but sadly most practitioners have not and this needs to change, both in what we do, how we do it and how we show up as a person. We want to bring the conversation to Integrity and the values we practice, what we say versus what we do. Gilbert has written about and presented on this topic (Rebellion and Fake Change) in 2018 during Convergence Melbourne and got support and appreciation for these write-ups from across the world (that was a bit unexpected, exciting and overwhelming). 


What does your road map to rebellion look like? What skills do you need to navigate this path ethically? How do you balance your values and beliefs with what you are being paid to influence? Let's explore this together!


Gilbert is a helper of people, a get-things-done-person and compulsive thinker who helps businesses build change capability. He's a rejecter of conventional labels and not impressed by people who think it matters that he's been in the Change business for more than 15 years. He judges people on their actions and accomplishments, not their resumes. He tries to be a catalyst for people looking to shake things up, is happiest when solving problems and volunteering for causes that support ending homelessness and cleaning the oceans. He's also a massive fan of Cookie Monster.


Sarah is intellectually humble and incredibly curious about human behaviour and what it will take to make people care about the global challenges, which are already here, in a way that will make a real change for humanity and the environment. After more than 15 years working on some of the largest change projects in public health, Sarah has been working outside her comfort zone on a global challenge to return the oceans to a flourishing state. Sarah has a background in psychology and neuroscience that has heavily influenced and informed her work - learning more about how people think, learn and respond to change.



Mary Alice Arthur

At the core, we as humans want to feel secure and at ease, experience space, access creativity, lead ourselves - undisguised, interconnected, grounded, confident. As the pace of work and life continues to explode, many of us feel the need to find a way to lead and host from an inner place that gives direction and confidence. Bringing this quality into play does not call for a new tool or a method. It calls us to break free into our capacity of leading and hosting from a stance of hosting ourselves first. This is truly the runway for leading and hosting others and serving the whole.


It is the time to uncover our inner knowing of what really counts and to see our genuine strengths instead of being busy looking for the next fad, tool or method. It is a move from “What’s the next method?” to “What is my core practice and how do I strengthen it?”. 


The focus of this workshop is having a look at personal capacity building based on The Art of Hosting, StoryWork and the Idea of life as ceremony. We’ll be exploring how to be more skillful with yourself as the instrument, and having a look at where the intersection of your love and mastery meet the world’s needs. The intention is to reflect on leading and hosting from a stance of hosting yourself that creates a whole new paradigm for how to lead and hold space. 

The role of Beauty in our physical spaces 

Eike Niclas Schmidt

In the age of agile, lean, holacracy, teal etc. business holds values like effectiveness, innovation, creativity, vision and purpose. This also shows in our physical spaces like co-working spaces and agile office structures. These values complement former ideas of growth, progress and efficiency. But there is one component that is often left behind but in fact affects every human being on a daily basis: Beauty. 


Beauty has a similarity with matter. When quantum scientists looked at matter closer and closer in order to understand what it actually is, it disappeared. That is they found out it is sometimes a wave and sometimes a particle and in fact energy or potentiality. Similarly it is with beauty. There are moments, flowers and experiences that are beautiful. But the closer we get and look, we realize beauty is something invisible between the lines. Beauty is a mysterious entity, indescribable in words but still present. People who experienced a moment of sheer beauty are touched in their heart, the thinking stops and time stands still. They describe it as invitation for happiness, joy and love. And similar to matter in the end it is potentiality as beauty holds underestimated potential. 


What if our physical spaces – the places where we meet, design, innovate and negotiate – were places of beauty? What if these places would fill us with joy, peace and happiness? How could this affect what we are speaking about, how we speak about it and which decisions we finally take?


In this workshop I invite you to investigate to power of beauty for our physical spaces and therefore for our processes, decisions and actions. What if our current sterile meeting rooms influence decisions that cause devastating results for the earth, resulting in the opposite of beauty? And what if we could change that?

In his book “The Idiot” Dostojevski wrote: “Beauty will save the world.” What if it will?


Eike is known for being a “deep ship”, someone who is not made for shallow water and shallow conversations. He dares to ask the essential questions of life and dives into the deep waters of our existence: Why are you here? What is your vision and purpose and what is the purpose of humanity here on this planet? What if humanity could worship life and the planet and safeguard all beings instead of contributing to our own extinction? And he is seeking to inspire and create a strong pull towards a lifestyle that is filled with meaning and enables all life to flourish.

Besides that Eike is a facilitator, process designer, sustainability and leadership consultant, coach and Flow Game host, educator for a sustainable future, youth worker, Qi Gong instructor and practitioner and passionate about letting people shine in their full potential. Enabling that lets him shine in his full potential. His working and being can be described as “planting seeds for the future.” 

The rules of engagement where everyone get heard

Sander Huijsen

The quality of everything we do depends on the thinking we do first. The quality of our thinking is a direct result of how we are treated by the people with whom we do our thinking. In a VUCA world, change is inevitable. How we deal with that change, however, depends on how well we think before we act.

In this workshop, participants will learn how their presence influences the quality of thinking of the people they are with. Many factors play a role, for instance, do we give each other generative attention, the kind of attention that leads to deep thinking and creative insights? Do we listen without the intention to interrupt, but with curiosity and an open mind? Are we at ease, showing the person we're with that they have our undivided attention, that there is nowhere else we need to be? Can we ask the right questions to get someone unstuck by challenging their limiting beliefs? How can we give everyone equal attention and treat them as thinking peers? Do we truly hear what someone has to say?

The lessons learned in this workshop address all those questions, and are applicable to groups and to 1:1 interactions. The participants will take away tools that will help them shape how people interact, and provide a quality of thinking that will ultimately benefit the change initiative they have embarked on.


Sander is the first accredited Time to Think Facilitator and Time to Think Collegiate member in Perth, Western Australia. As founder and director of Master Thinkers Pty Ltd, his goal is to level the conversational playing field, giving the quiet ones a voice. He believes the Thinking Environment is the best way to encourage everyone’s best thinking—what we need more than ever in these trying times. Sander brings his unique brand of compassion, empathy, and non-judgment to help individuals and businesses discover their best thinking.

Thriving in the Wilderness

Jillian Reilly

We're working in a 21st century wilderness.  Noisy, unpredictable, and fast paced, today's workplaces can leave us disoriented and confused -- unsure of our progress or sense of place. To thrive in this professional wilderness, we need a finely tuned inner compass to direct us towards personal satisfaction and professional accomplishment.  We need to rely heavily on intuition, curiosity, and human connection as the foundation of personal practices that enable us to make meaning amidst the uncertainty.

Through audio/visual and digital stimuli, this experience simulates the wilderness of our workplaces.  The intention is to confuse participants - leave them uncertain and uncomfortable - ultimately encouraging them to become more aware of their own emotional state.  The goal is to switch on participants' personal awareness of their reactions and responses to discomfort and uncertainty, enabling a connection to self and others through a series of gradually deepening prompts on mindset, emotion and physical reaction.  Through this experience, we take critical first steps in fine tuning our compasses.  


Jillian has 25 years of experience facilitating social, organizational and individual growth and change.  Over the course of her global career she has shifted her focus from solving problems to unleashing possibilities, from facilitating events to hosting experiences.  Jillian recently founded Antacara, which creates transformative personal journeys, rooted in the spirit and practice of exploration.  

To act as an Ensemble 

Antje Meyer and Monika Schubert 

Everyone wants new agile working methods, self-organizing and self-organized teams, flat hierarchies and meaningful creative work.


What can organizations and companies learn from freelance theatrical ensembles, Monika Schubert gives concrete insights in this workshop.


Participants make a concrete, sensual, physical and emotional experience of what it means to act as an organism. They experience the complex interplay of strong individual personality and at the same time merge as an ensemble. They find common decisions without discussion and vote. They experience concrete playful attitudes that lead to creative and appreciative actions. Learning from independent theatrical ensembles means risking playfully with maximum energy, commitment and enthusiasm and inventing something that no one could have imagined before. This requires a clear and highly professional attitude and a kind of artistic contract. In the workshop all participants make an intensive playful experience and transfer this to their own working reality. A challenging process that laughs a lot. Collaboration will be experienced again and touch experienced as an important analog competence.


Antje is an entrepreneur, publicist, communication trainer and consultant for strategic communication and leadership. Over 30 years experience as a leader in the creative industry. Managing partner of the communication agency orangeblue relations gmbh, Berlin. Founding member and member of the board Communication of the sustainable business consultancy sustainable natives eG. Consulting expertise of more than 100 companies, associations and institutions of varying organizational depth. Consulting focus on food, energy, services, creative industry. Recognized trainer of change and development processes, focus on creative teaming processes. Initiator and CSR spokeswoman of the IHK Berlin since 2007, ia. with the concept of the Berlin CSR Day. Excellently networked in the German sustainability sector, speaker and presenter of various CSR formats. Lecturer for Corporate Communications and CSR, ia. at the HTW Chur, Switzerland.,


Monika is an expert on personality and performance. After a world tour, she first studied sociology, political science and economics. But it drew her more to the avant-garde theatre than to science. She has played leading roles, toured Europe and Latin America, produced her own productions, and worked with the greats of the International World Theater. After 12 years as an actress and a life crisis, she realized that her appointment as a coach evolved. She has prepared over 500 actors for filming and coaching media professionals in leadership. She has successfully recognized trends as an entrepreneur and passes on her knowledge as a lecturer at film academies. For more than 15 years, she has been advising and coaching personalities who are in the public eye, responsible, as well as companies and top decision-makers in change processes. Together with Antje Meyer, she has developed the method "Ensemble Acting", how teams can lead and perform together. As a speaker, she enthuses unorthodox and empathic and is in demand as a source of inspiration for topics on personality, leadership and cultural change.

What if space was the ultimate luxury?

Serena A.Massih

In an increasing demand for attention and solicitation how can we create space? The economy of attention can produce a dependence to the outer world. How can we realign and activate a personal ecology to our interaction to the environment? How can systemic coaching provide a way? What does "space" mean in a coaching relationship? You will learn how to create space and develop a Here and Now active attention to situations.


Serena has an extensive background in marketing and branding, acquired over 20 years as a senior strategic client marketing analyst for multinational conglomerates where she achieved a number of strategic client marketing milestones and go to market strategies.

She was born in Lebanon. Her life story- source of her cultural wealth- took her in a multinational path since she spent her childhood and part of her adulthood between Lebanon, Africa, France and Switzerland, before she finally settled in France. 


She is a Systemic coach, taught and trained at Metasysteme Coaching, Member of ICF Int'l, certified PCC. She validates specific training in process learning with neuroscience, and Transactional Analysis and Organizational Theory of Bern. She is also certified in Image Management. She lectures Business Etiquette in intercultural environment at ISPD Brussels and affiliated to EmLyon Business School for executive learning.


Her instrumental contribution to the well-being of these demanding opinion leaders at both levels was bolstered by her multi-cultural, multi-linguistic background and experience. 

Serena has the unique talent to read patterns and unlock situations.

Working Out Loud - Self Directed Change on Three Levels

Katharina Krentz

John Stepper's Working Out Loud (WOL) Circle method is spreading in Germany. What is it all about? Why do especially corporates use the method to enable collaboration & cultural change? How does it work?

In this workshop we'll talk about WOL - and we'll do WOL together to experience the power of the method and to share practical tips & tricks for people who want to use the method afterwards.


Since 2012, Katharina takes care of New Work topics with a focus on methods for virtual collaboration, employee networking, the use of the Digital Collaboration Platform / ESN and the company’s cultural change. As a consultant and certified Working Out Loud Coach she supports mainly the Bosch Group, but as well other organizations, worldwide in the digital transformation journey.

Yoga Improv: the Power of Improvising Your Life

Angelique Ruiter and Sarina Bouwhuis

The workshop combines techniques from yoga and improvisation theater in order to re-establish connections to the self, towards others and towards nature. The idea is that this reconnection not only helps ourselves, but at the same time works for a more sustainable future in which we focus less on separation and more on working together towards a healthier whole.


Angelique and Sarina are passionate about saving the world! They believe the best way to start is by reconnecting to the self, others and nature. Both are certified teachers of Kundalini Yoga and have many years of experience in Zen Buddhist Meditation. Angelique has many years of experience in improvisation theater and Sarina brings experience in working with Theory-U.